Grievance Redressal Committee

Grievance Redressal Committee circular 

 

 

Grievance Handling Mechanism

Institute has a robust grievance handling mechanism with various committees formed for addressing grievances of the stake holders. Grievances can be posted both online and offline arising during the course of study or employment by the student and faculty for redressal immediately.

 

Policy Document on Grievance Redressal.

 

Kothari Commission said that ’Destiny of India is shaped in her classroom’. It means the treatment of students in the schools and universities that matters much in our efforts to build our nation. The treatment includes redressal of grievances of students. Hence, we need to keep the students, teachers and parents free from grievances. This is all the more important in a  democratic country like ours and grievances of students are to be attended sincerely.

In view of this importance, UGC had issued its Grievance Redressal Regulations 2012. In accordance with the UGC Regulations, the Institute has formed grievance redressal committee mechanism. It defines that a grievance can include any discontent or dissatisfaction by any of the stakeholders including students, staff, parents and public which they feel is unfair, unjust or unequitable that needs to be corrected.

The committee addresses grievances if any, related to various aspects of administration which is brought to their notice by different stakeholders of the institute. It is reconstituted every year to include the functionaries such as Deans, Heads of departments and faculty members.

 

Objectives of the policy:

 

To provide natural justice to all the stake holders regarding their complaints and ensure that the grievance is addressed immediately without much delay.

 

Implementation of the policy:

The Grievance Redressal Commlttee is to monitor the issues related to grievance in matters of admission, examinations, finance, academic etc. It has provided drop boxes for the stakeholders to drop their complaints. Also, stake holders can register their grievance in the website itself. Further, students can directly inform their Heads of departments or Deans about any issues or grievances. If the issues or grievances are not resolved, the stake holders have  the option of meeting the Ombudsman of the Institute for immediate  solutions . The composition of the grievance redressal committee is available on the website for easy access by all the stakeholders of the institute.

Grievance Redressal Committee

Appointment Order Reference Number

Date of Appointment

Name of the Committee Member

Profession

Address

Associated with

Mobile Number

Fax No.

Designation (Not below the rank of District Retired Judge or a Retired Professor)

Department

SPIHER/AR1

15-06-2015

Dr.M.Shanmugham-

Ombudsman

Former Professor cum Director, University of Madras

Flat 3, Arun Apartments, 21, Karnan Street, Kodambakkam, Chennai 600024

St. Peter’s Institute of Higher Education and Research

9381046034

26555430

Retired Professor

Distance Education

SPIHER/GR15

05-10-2019

Dr.P.Dananjayan

Vice Chancellor

SPIHER, Avadi

St.Peter’s Institute of Higher Education and Research

9443768716

26555430

Vice Chancellor

University

SPIHER/GR2

19-08-2015

Dr.D.S.Ramachandra Murthy

Director

SPIHER, Avadi

St.Peter’s Institute of Higher Education and Research

9840949115

26555430

Director Research

University

SPIHER/GR3

19-08-2015

Dr.L..Mahesh Kumar

Director Academic

SPIHER, Avadi

St. Peter’s Institute of Higher Education and Research

9840024189

26555430

Director Academic

University

SPIHER/GR4

19-08-2015

Dr.S.Stella Mary

IQAC Coordinator

SPIHER, Avadi

St. Peter’s Institute of Higher Education and Research

9941205452

26555430

Prof and Head, Physics

Physics

SPIHER/GR5

19-08-2015

Dr.S.Gunasekaran

Dean Research

SPIHER, Avadi

St. Peter’s Institute of Higher Education and Research

9445994326

26555430

Dean Research

University

SPIHER/GR6

19-08-2015

Dr.G.P.Ramesh

Head, ECE Dept

SPIHER, Avadi

St. Peter’s Institute of Higher Education and Research

9962115550

26555430

Head, ECE Department

ECE

SPIHER/GR7

19-08-2015

Dr.S.Pushpa

Head, CSE Dept

SPIHER, Avadi

St. Peter’s Institute of Higher Education and Research

9444210521

26555430

Head, CSE Department

CSE

SPIHER/GR8

19-08-2015

Dr.R.Latha

Prof, CSE Dept

SPIHER, Avadi

St.Peter’s Institute of Higher Education and Research

9884331876

26555430

Prof, CSE Department

MCA

SPIHER/GR9

19-08-2015

Dr.S.Sayeeda Sultana

Head, Chemistry Dept

SPIHER, Avadi

St.Peter’s Institute of Higher Education and Research

9884457919

26555430

Head, Chemistry Department

Chemistry

SPIHER/GR16

08-07-2019

Dr.M.Uma Raman

Head, MBA Dept

SPIHER, Avadi

St.Peter’s Institute of Higher Education and Research

9176172207

26555430

Head, MBA Department

MBA